I turn enterprise relationships into measurable growth.
Product-minded Project Manager and Business Strategy Professional turning complex enterprise needs into user friendly SaaS solutions. I spearhead interdepartmental initiatives to design, launch, and scale high-impact platforms and nationwide rollouts across the Telecom, FMCG, and NGO sectors, steering products from day-zero discovery to widespread market adoption
About
01I studied software engineering, but my career has been shaped by the space between people, business, and technology. I try to be the person who stays involved beyond the handover to observe close enough to the work to understand it, and accountable enough to see it through.
My path began in the field, not behind a screen. During my time with TGTDPLC Gas and JICA, I worked across 1,200+ households and field endpoints, seeing first-hand how systems, processes, and decisions hold up in the real world. That experience taught me to look beyond what is designed on paper and understand how things actually work when people have to use them.
Today, as a Project Management Professional, I work across software, digital platforms, and technology-led projects for organizations. My role sits between clients, technical teams, and business stakeholders. Gathering requirements into clear plans, keeping teams aligned, managing risks and dependencies, and carrying projects from the first conversation through delivery and sign-off.
I enjoy working where things are complex and ownership matters. A good proposal is only the beginning; the real measure is what happens after the agreement is signed. Whether the teams remain aligned, whether the solution works as intended, and whether the client sees the value promised.
Numbers tell part of the story. I pay attention to the people, processes, and circumstances behind them.
Projects rarely fail because of one team. They lose momentum between teams, and I make those transitions deliberate.
Plans are easy to present. I care about what gets delivered, what changes, and what can be measured afterwards.
Services
04Enterprise Project Delivery
Directing multi-stakeholder technical programs from scope definition to production release. I manage work breakdown structures, sprint cadences, and delivery dependencies to ensure complex software deployments launch on schedule and within baseline budgets.
Product Scoping & Business Analysis
Translating operational complexity into rigorous system documentation. I conduct stakeholder discovery, map end-to-end user journeys, and author functional specifications (BRDs/FRDs) that bridge operational needs with engineering requirements.
Channel & Dealer Activation
Architecting phased rollouts for distributed B2B ecosystems and partner networks. From portal onboarding and user enablement to pilot validation, I build rollout frameworks that secure rapid operational adoption across field operations.
Strategic Account Governance
Managing post-deployment retention, SLA compliance, and account expansion across enterprise engagements. I align ongoing system enhancements with client business outcomes to safeguard contract health and identify downstream revenue paths.
Systems & Process Optimization
Auditing legacy operational workflows to eliminate latency, automate data handoffs, and integrate core platforms. I design scalable operational models that provide executive visibility and predictable team execution.
Executive & Technical Alignment
Unifying executive sponsors, engineering leads, and operational teams around a single delivery roadmap. I resolve conflicting stakeholder priorities early, ensuring technical architecture directly advances corporate strategy without delivery friction.
Projects
03
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
EDOTCO PG Run
Coordinated field execution for tower connectivity optimization at scale, improving operational coverage and on-ground execution efficiency.
Dealer Payment Automation
Executed a regional dealer-payment rollout for BSRM using ShebaPay, managing 20 field executives and generating over BDT 57 crore in transactions within four months.
Key Account Management
Acted as a key account manager, collaborating on requirements analysis and delivering HRM systems, business portals, payment integrations, ticketing systems, and SaaS platforms built as microservices.
Complain Management System
Coordinated requirements analysis, project management, UAT, and demonstrations for the Complaint Management System and AAB Annual Report Website.
Comprehensive Research on Prepaid Gas Meter Installation
Conducted JICA-backed government research with 1,200+ prepaid meter users and 40,000+ records, reducing gas wastage by 89% and leakage incidents by 74%, while achieving 87.7% customer satisfaction and 35–40% household savings.
HRM Solution for JTI
Designed and implemented a comprehensive HRM solution for JTI, streamlining employee management processes and improving overall organizational efficiency.
DigiGO HRM
Designed and implemented a comprehensive HRM solution for DigiGO, streamlining employee management processes and improving overall organizational efficiency.
Sales Automation Solution
Designed and implemented a comprehensive sales automation solution for AGI, streamlining the sales process and improving overall efficiency.
Bashundhara Sports City
Conducted requirements analysis, project planning, resource and activity mapping, and resource allocation for the design, development, and delivery of a mega-conglomerate sports infrastructure management platform.
ERP for Dhaka Club Ltd.
Designed and implemented a comprehensive ERP solution for Dhaka Club Ltd., streamlining operations and improving overall efficiency.
DU Management Alumni Website
Developed and maintained the official website for the alumni network of Dhaka University, providing a platform for connectivity and engagement.
Sushil
Served as Project Manager coordinating cross-functional teams and partners to deliver the ActionAid SUSHIL digital platform, empowering 120+ grassroots civil society organizations.
Experience
02Key Account Manager, UpscaleBD Ltd.
- Manage and grow enterprise accounts including Sheba Platform Ltd., BSRM × ShebaPay, Japan Tobacco International, EDOTCO Bangladesh, and ActionAid Bangladesh.
- Led the onboarding lifecycle for 500+ dealers nationwide, ensuring seamless integration and activation.
- Conduct stakeholder meetings, present SaaS solutions, and act as the primary interface between client and technical teams.
- Identify account expansion opportunities and support commercial discussions for service scaling.
- Coordinate cross-functional teams to deliver 5+ enterprise SaaS solutions aligned with client business objectives.
- Oversee concurrent client projects while maintaining SLA adherence and relationship continuity.
Intern, Titas Gas Transmission and Distribution PLC
- Conducted field research on 1,200+ prepaid meter users in collaboration with JICA.
- Analyzed 40,000+ records to support operational optimization.
- Contributed insights that led to an 89% reduction in gas wastage and 35–40% household savings.
Certifications & Badges
05Credly Badges
Verified digital credentials
Project Management Fundamentals
View credential ↗
Agile Explorer
View credential ↗
Data Analytics Essentials
View credential ↗
Practical Application of Gen AI for Project Manager
View credential ↗
Well-Architected Proficient
View credential ↗
AWS Knowledge: Amazon Connect Communications Specialist
View credential ↗
AWS Knowledge: Amazon Connect AI Fundamentals Training
View credential ↗
AWS Knowledge: Amazon Connect Fundamentals Training
View credential ↗Certificates
Competitions & recognitions
Agile Explorer
Learned to apply agile methodologies to project management and software development.
View credential ↗
Introduction to Cognitive Project Management in AI (CPMAI)™
Learned to apply cognitive project management principles and AI-driven practices to plan, manage, and deliver projects more effectively.
View credential ↗
Project Management For Entrepreneurs
Learned to apply project management principles to entrepreneurial ventures and startups.
View credential ↗
Machine Learning Pipeline with Azure ML Studio
Learned to build, train, evaluate, and deploy machine learning pipelines using Azure Machine Learning Studio.
View credential ↗
Python Demonstrations Practice Course
Completed the Python Demonstrations Practice Course on Udemy, focusing on hands-on coding exercises.
View credential ↗
Data Science with Simplilearn
Completed the Data Science course on Simplilearn, gaining skills in data analysis, machine learning, and statistical modeling.
View credential ↗
Project Management Fundamentals
Completed the Project Management Fundamentals course, gaining skills in project planning, execution, and monitoring.
View credential ↗
$10000 AWS Credit Winner
Won the $10000 AWS Credit competition for demonstrating exceptional skills in cloud computing.
- General Secretary — Data Science Club, Daffodil International University
- Executive Member — IEEE, DIU Student Branch
- Executive Member — Daffodil International University Photographic Society
What people say
06
I worked with Yuvraz and mentored him at UpscaleBD, where he demonstrated strong project management, stakeholder coordination, and problem-solving skills. He successfully contributed to projects including the DigiGO HRM rollout, JTI Bangladesh field pilot, and EDOTCO PG Run, while also helping lead a multi-region rollout that onboarded 3,200+ merchants with BSRM. His ownership, adaptability, and commitment to delivering results made him a valuable member of our team. I would gladly recommend Yuvraz for future professional opportunities.
I had the pleasure of mentoring Yuvraz in the Project Management course during his Bachelor of Software Engineering at Daffodil International University. He has demonstrated a strong understanding of fundamental project management concepts and methodologies, along with a positive attitude toward learning. I believe he has built a solid foundation and possesses the potential to become a successful project management professional through continued practical experience and application of established methodologies.
I had the opportunity to work with Khondokar Yuvraz as a vendor. He demonstrates excellent communication skills, a professional work style, and a strong sense of professionalism. It has been a pleasure working with him, and I appreciate his collaborative approach and commitment to his work.
I have been closely working with Yuvraz Khandakar during our time at the same university and sharing same interest in scale models.Yuvraz is a genuine gentleman, a friendly and dependable person, and someone I have always found to be punctual, determined, and committed to whatever he takes on. I would happily recommend Yuvraz to anyone looking for a knowledgeable, reliable, and sincere individual who brings both passion and commitment to what he does.
Khondokar Yuvraz has been an active contributor at Sheba Platform Limited, where he was working as a Project Manager at Upscale Limited. Yuvraz is a highly talented, hardworking, and analytical professional. What I particularly appreciate about him is his ability to look beyond the immediate problem and analyze things from both a business and solution perspective. As an analyst, he is excellent at understanding requirements, identifying business needs, and translating those needs into practical solutions.
Khondokar Yuvraz is an Excellent guy when it's all about perfection. I have mentored him for over a year. And I must say he is a fast learner. And from a creative perspective, his way of thinking is way sharper. He is a good team player when it's all about leading and communication. He is a responsible man with a big heart, wishing him good luck in his future path.
Education
07B.Sc in Software Engineering
Higher Secondary Certificate
Secondary School Certificate
Get in touch
08Have an enterprise account, dealer network, or SaaS rollout that needs a hands-on owner? I'd like to hear about it.